REFUND & RETURN POLICY

At ShopHunt LLC, we want you to feel confident when shopping with us.

If you are not satisfied with your purchase, this policy explains the process for requesting a return or refund.

1. Return Eligibility

To qualify for a return, products should generally meet the following conditions:

  • The product must be unused and in its original condition.

  • The product should include its original packaging, accessories, and tags where applicable.

  • Proof of purchase or an order number must be provided.

  • The return request must be submitted within the applicable return period.

Some products may not qualify for returns due to hygiene, safety, customization, or other applicable restrictions.

Any exceptions will be communicated in accordance with applicable consumer protection laws.

2. Return Window

Customers may request a return within [30 days] of receiving their order, subject to the eligibility conditions above.

The final return period must be confirmed and published before accepting customer orders.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact our support team.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem, where applicable.

We will review the information and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.

Please contact us as soon as reasonably possible after discovering the issue.

4. How to Request a Return

To request a return:

  1. Contact us at support@shophunt.us.

  2. Include your order number.

  3. Explain why you would like to return the product.

  4. Attach photographs if the product is damaged or incorrect.

  5. Wait for return instructions from our support team.

Please do not send products back without receiving return instructions.

5. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

For approved returns involving damaged, defective, or incorrect products, ShopHunt LLC will provide appropriate instructions regarding return shipping.

6. Refund Process

Once your returned product is received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued to the original payment method.

  • Processing will begin after approval.

  • The time required for the funds to appear depends on your payment provider or financial institution.

The final refund timeline will depend on the payment method and provider.

7. Non-Returnable Items

Certain items may be excluded from returns where legally permitted, including:

  • Personalized or custom-made products.

  • Products that cannot be returned for hygiene or safety reasons after being opened.

  • Digital products where applicable law permits exclusion.

  • Gift cards.

  • Products clearly identified as final sale, where permitted by law.

This section does not limit any mandatory consumer rights.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may apply.

9. Exchanges

If you need a different product or replacement, contact our support team.

Exchanges are subject to product availability and applicable return conditions.

10. Contact Information

For return and refund requests:

ShopHunt LLC
Email: support@shophunt.us
Phone: (585) 252-1721
Address: 1380 Chukar Trl, Hamilton, MT 59840, USA

We appreciate your understanding and the opportunity to resolve any concerns.