RETURN & REFUND POLICY
At ShopHunt, we want you to feel confident when shopping with us. If there is an issue with your order, we're here to help.
Return Eligibility
To be eligible for a return, your item must generally be:
- Unused and in its original condition
- Returned with original packaging, where applicable
- Eligible for return under our store policies
Certain products may not be eligible for return due to hygiene, personal use, customization, or other product-specific reasons.
How to Request a Return
Before sending any item back, please contact our customer support team at:
Please include:
- Your order number
- The name of the item
- A brief explanation of the issue
- Photos, if the item arrived damaged or incorrect
Our team will review your request and provide further instructions if your return is approved.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.
To help us resolve the issue quickly, we may ask for photographs or additional information about the product and packaging.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be processed shortly after they are placed. If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that cancellation requests can be completed once an order has already been processed or shipped.
Return Shipping
Unless the return is due to an error on our part, customers may be responsible for applicable return shipping costs.
Contact Us
For any questions about returns or refunds:
SHOPHUNT LLC
📧 support@shophunt.us
📞 (585) 252-1721